Standard Terms & Conditions

1. Tick Business Support Ltd operates as an independent contractor for the provision of back office support services. 
    

2. For the purpose of these Terms & Conditions, the definition of “client” includes a full fee- paying client, Trading Partner, voluntary client or associate. 
    

3. Tick Business Support Ltd provides its services based on a minimum daily rate per month or based on individually agreed rates.
    

4. Prior to the commencement of any work, all rates and terms outlined in the Client Contract shall be confirmed by the client in writing either via e-mail or by signed hard copy. 
    

5. Tick Business Support Ltd reserves the right to change its rates at any time. Active clients will receive notification of any rate changes with a minimum of 7 days’ notice. Inactive clients will receive a note of any change in rates, prior to the recommencement of work. 
    

6. Tick Business Support Ltd will provide and deliver the services as agreed in the Client Contract and in accordance with these Terms and Conditions. Unless a specific project end date is agreed, services will continue on an ongoing basis at the rates specified in the Client Contract until a) a change in rate occurs or b) the contract is suspended or c) the contract is terminated by either party.
    

7. Tick Business Support Ltd usual turnaround is two business days. Urgent work required with a shorter turnaround time may be subject to a surcharge of twice the hourly rate. Urgent work will be agreed in writing on a case-by-case basis.
    

8. Planning and organisation are fundamental elements of Tick Business Support Ltd services. This includes the planning of a client’s work. Where volume and nature of work dictates, a Project Plan may be created and maintained for the benefit of both parties. This forms part of the planning of a client’s work and maintenance of such a Plan will be chargeable at all times. 
    

9. All services are subject to payment in advance and work will not commence until payment has been received. Thereafter, the actual minutes and hours worked on a client’s account will be deducted from the hours purchased until such time as the time purchased has run out. Pre-paid monthly packages are subject to a minimum charge which will be confirmed in writing. 
    

10. Rates apply to Tick Business Support Ltd services and do not include out of pocket expenses. Additional costs incurred, including (but not limited to) materials, telephonic expenses, postage, travel, accommodation, transport, printing, binding, laminating and other expenses, are chargeable and will be itemised on the client's invoice. 
     

11. Clients must supply either a Credit Card or access to a preferred supplier for large costs such as international and domestic travel and documentation, meeting or event venues and couriers, etc.
     

12. Additional services over and above those outlined in the Client Contract will be discussed in full and become subject to written acceptance by the client, either by e-mail or by way of an updated Client Contract. 
     

13. In the event that volume of work exceeds expectations, Tick Business Support Ltd will consult with the client and no additional work will be undertaken without the client’s written consent. Where a client is paying for an hourly rate, Tick Business Support Ltd reserves the right to transfer the client’s account onto a pre-paid monthly package, with immediate advance payment, prior to continuation of work.
     

14. Tick Business Support Ltd reserves the right to engage sub-contractors should time commitments or skills deficiencies dictate. Wherever any sub-contracting requirements will be discussed and agreed with the client prior to commencement or continuation of work. 

     

15. Tick Business Support Ltd reserves the right to engage sub-contractors to cover holidays or in the event of sickness. Wherever possible any sub-contracting requirements will be discussed and agreed with the client prior to commencement or continuation of work. 
     

16. Tick Business Support Ltd prides itself on providing a quality service. However, in the rare event of any errors made by Tick Business Support Ltd, these will be rectified free of charge provided that notification is received within 48 hours of the work being completed. All further alterations, additions or amendments requested by the client will be charged at the applicable rate or the time taken deducted from a client’s pre-paid hours. 
     

17. Clients will be invoiced upfront on a monthly basis. All documents and invoices will be issued electronically, and payment will become due via Bank Transfer upon receipt of invoice, unless otherwise agreed. 
     

18. Tick Business Support Ltd agrees to conduct itself in a professional manner at all times. In all matters pertaining to all services, it is accepted that Tick Business Support Ltd will act as an agent for the client during the hours worked on the client’s account. 
     

19. Whilst every effort is made to ensure that Tick Business Support Ltd works from local copies of images and documents requiring alteration (e.g. photo editing), Tick Business Support Ltd cannot be held responsible for loss of originals. The client is therefore advised to provide copies wherever possible. 
     

20. Images should be supplied in as high resolution as possible. Individual photographs and small selections will be accepted by e-mail. Otherwise, Tick Business Support Ltd operates Dropbox and Google Drive services for large quantities. 
     

21. Tick Business Support Ltd is committed to client privacy. It agrees to ensure all confidential information provided by the client remains confidential and to safeguard all information provided by the client insofar as is practically possible. Tick Business Support Ltd agrees only to use information provided by the client for the agreed intended purpose and gives assurances that confidential information will never be given or sold to a third party. For the purpose of these Terms & Conditions, “Confidential Information” means any and all information relating to the client’s organisation, business and/or intellectual property rights which might fairly be considered to be of a confidential nature. Also included are any personal details shared with Tick Business Support Ltd either for the client or for the purpose of onward communication (e.g. contact details of self, colleagues or third party suppliers). Confidential Information does not include any information which is already in the public domain or that which is disclosed to Tick Business Support Ltd without any obligations of confidentiality.
     

22. Tick Business Support Ltd reserves the right to suspend its services at any time, following late payment or non-payment of invoices or in the event of a dispute by either party. Any suspension of service will be notified in writing. 
     

23. Tick Business Support Ltd reserves the right to terminate a client’s contract with 30 days’ notice. Any termination of service will be notified in writing. In the event of irreconcilable differences, Tick Business Support Ltd reserves the right to terminate a client’s contract with immediate effect. Any termination of service will be notified in writing. 
     

24. If a client wishes to cancel its contract, 30 days’ notice must be given. Any requests for cancellation of services must be received and acknowledged by Tick Business Support Ltd in writing. Tick Business Support Ltd accepts no responsibility for non- receipt of cancellation requests. 
     

25. In the event of the late payment of invoices, Tick Business Support Ltd reserves the right to apply interest and debt recovery charges at the current legislated rates, in accordance with The Late Payment of Commercial Debts (Interest) Act 1998. 
     

26. A client will be deemed “Inactive” where an account is suspended or work has not been received for a period of 1 month or more. 
     

27. A client will be deemed “Expired” upon written cancellation or termination of the contract. 
     

28. Electronic copies of all work will be kept by Tick Business Support Ltd on a secure server and may be destroyed after a minimum 6-month period of inactivity unless otherwise agreed. At such time, Tick Business Support Ltd will also dispose of any paperwork by means of shredding unless the client requests its return. 
     

29. Commencement of services will begin upon receipt of full payment and written acknowledgement of Terms & Conditions. Tick Business Support Ltd reserves the right to alter these Terms & Conditions at any time, without notice. Following a change, an updated copy of these Terms & Conditions will be e-mailed to active clients at the earliest possible opportunity. Inactive clients will receive an updated copy prior to the recommencement of work.