Many of us love a good horror story, don’t we?
Imagine the typical cliché scenario… A group sat around the fire on a camping trip, tales of terror being told to try and scare the wits out of our fellow campers for the night ahead. It’s all done with a little fun and jest because many of us like the adrenaline rush of feeling a little frightened at times and vulnerable to our own imaginations. However, we know that these stories are just that! Many are urban legends that we can distance ourselves from because, well…they’re not real.
What about sharing a story that is actually believable. One that many of us could imagine ourselves as the lead character? Then it doesn’t feel quite so much fun!
When it comes to business, we hear many traumatic tales. We speak to clients from a variety of industries, who each say the same thing when they start to investigate working with a Virtual Assistant or an online business support service like Tick:
“…but I hear so many horror stories!”
These horror stories they are referring to can be anything from disappearing VAs to communication issues. Being overcharged or even tasks being incomplete or not even started because the supplier didn’t know what they were doing.
Let us just say this right here and right now that we understand the concern. It’s not only something that affects our clients, but it has an impact on the Virtual Assistant industry too. We don’t want to be tarred with the same brush as those who have acted unprofessionally. We’ve worked hard for our reputation.
To give peace of mind to anyone thinking of hiring some additional business support, we wanted to share with you a few tips, so that you can sleep soundly and prevent anything from going ‘bump’ in your business.
Disappearance – Get references and make sure a suitable agreement that protects both parties involved is signed, dated and filed. It’s worth spending the time to do a little bit of ‘vetting’ before starting to work with someone. If they have a habit of shutting up shop and disappearing off the face of the earth, then someone will know about it and will want to make sure nobody else falls victim. A good VA will expect this, so in no way do you need to feel bad about taking this action.
Lack of knowledge and skill set – Be clear what your Virtual Assistant can offer you. Usually their website will demonstrate their skills, and many VAs have a reliable team they can turn to, who specialise in specific tasks. Don’t be afraid to ask and they won’t be afraid to tell you what they can and can’t do. It’s also more than fine to request to see an example of their work or a testimonial from an existing client.
Misconstrued communication / or lack of – At the outset, before any instruction of work, it’s good practice to convey how you would both prefer to communicate and how often. If something isn’t clear, then clarify. This works both ways.
Unexpected charges – Your agreement will detail rates, rules and any terms and conditions for additional charges. Make sure you understand these and if you don’t, ask your VA to explain them. If you have a query with any items that appear on your bill unexpectedly then this of course should be discussed.
When your business is in a position to expand and turn to an external source for support it’s an exciting time because your business is growing and that’s fantastic. However, it’s also a very scary step into what can feel like the unknown.
Do your due diligence and if you would like to speak to a member of our friendly team here at Tick Business Support, just get in touch. We'd be happy to put your mind at rest.