19 Jun 2014

Do you do call answering?

This is usually the first question I get asked by people when they discover we offer Virtual Assistant services. But rather than responding to that, I usually ask, “What task do you hate the most running your business?” The answers vary but my response i...

2 May 2014

All businesses will eventually have to deal with negative customer feedback and playing the blame game can be tempting. But there are far better ways to manage a disgruntled customer and dealing with a complaint effectively and promptly can turn a potential loss into a new opport...

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